Privacy Policy
Effective Date: 29 May 2025
MZMA Services ("we", "our", or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Australian privacy laws.
Our business is located in Shepparton, Victoria, Australia. If you have any questions or concerns about this policy, please contact us:
Our Legal Obligations
MZMA Services is bound by the Privacy Act 1988 (Cth) ("the Act"), which governs the handling of personal information in Australia. We are committed to complying with the Australian Privacy Principles (APPs) set out in Schedule 1 of the Act.
These principles regulate the collection, use, disclosure, storage, and security of personal information and provide individuals with rights to access and correct their information.
For more information, you can visit the Office of the Australian Information Commissioner (OAIC).
What Information Do We Collect?
MZMA Services is bound by the Privacy Act 1988 (Cth) ("the Act"), which governs the handling of personal information in Australia. We are committed to complying with the Australian Privacy Principles (APPs) set out in Schedule 1 of the Act.
These principles regulate the collection, use, disclosure, storage, and security of personal information and provide individuals with rights to access and correct their information.
For more information, you can visit the Office of the Australian Information Commissioner (OAIC).
How Do We Collect Information?
We collect personal information through the following methods:
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Contact Forms: When you fill out a form to contact us or request a quote.
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Email or Phone Communication: When you reach out to us directly via phone or email.
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Service Bookings: When you schedule a cleaning, car detailing, or mowing service.
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Cookies and Tracking Tools: Automatically collected data when you browse our website (see section 8 below).
Why Do We Collect Such Personal Information?
We collect and use personal information for the following purposes:
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To respond to your inquiries and provide customer support.
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To deliver the services you request.
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To manage bookings, invoices, and payment records.
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To improve our website and customer experience.
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To send promotional messages or updates (only with your consent).
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To comply with our legal obligations under the Privacy Act 1988 (Cth).
How Do We Store, Use, Share, and Disclose Your Information?
Your information is securely stored using appropriate administrative, technical, and physical safeguards.
We do not sell or rent your personal information. We may share your information in the following cases:
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Service Providers: With third-party service providers who assist in delivering our services (e.g., payment processing or website hosting).
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Legal Requirements: If required by law or to respond to legal process or lawful requests by public authorities.
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Business Operations: To protect our rights, safety, or property, and that of our customers or others.
How Do We Communicate with Site Visitors?
We may contact you using the personal information you’ve provided:
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To confirm bookings or follow up on services.
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To respond to customer support inquiries.
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To send updates or promotions, if you have opted in.
You may opt out of marketing communications at any time by replying “Unsubscribe” to our emails or contacting us directly.
Data Retention
We retain your personal information only as long as necessary to:
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Provide you with our services.
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Comply with legal obligations under the Act.
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Resolve disputes.
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Enforce our agreements.
Use of Cookies and Tracking Tools
Our website may use cookies and similar technologies to:
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Analyze website traffic and improve performance.
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Understand user preferences and behavior.
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Enhance user experience.
We may use third-party tools like Google Analytics, which may place cookies on your device. These tools are governed by their own privacy policies and are not controlled by MZMA Services.
You can control cookie settings through your browser preferences.
Security Measures
We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. This includes:
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Secure servers
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Encrypted data transmission
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Restricted staff access
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Regular system reviews and updates
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal data, we will delete it promptly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage users to review the privacy policies of any third-party sites they visit.
How Can You Withdraw Your Consent?
You have the right to:
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Withdraw your consent to the collection of personal data.
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Request access to, correction of, or deletion of your information.
To make any of these requests, please contact us via Mzma.site@gmail.com or 0403 110 825.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated version will be effective immediately upon posting.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact:
MZMA Services
📍 Shepparton, VIC, Australia
📞 0403 110 825
✉️ mzma.site@gmail.com